Refund Policy

At HomeVibeLabs, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, we offer a straightforward refund process for eligible items.

Eligibility for Refunds

To be eligible for a refund, the item must be:

• Unused and in its original condition
• In the original packaging with all tags and labels attached
• Returned within 30 days of the delivery date

Please note that certain products, such as personalized or perishable items (e.g., candles), may not be eligible for refunds unless defective or damaged.

How to Initiate a Refund

To request a refund, please contact our support team at [email protected] with the following information:

• Your order number
• A detailed description of the issue or reason for return
• Photographs of the product (if applicable)

Once your request is received, we will provide instructions on how to return the item.

Processing Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7-10 business days. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with details and supporting evidence. We will arrange for a replacement or refund at no additional cost to you.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Gift cards
• Personalized or custom-made products
• Items marked as final sale

Contact Us

If you have any questions about our refund policy, please reach out to us at [email protected]. We are here to assist you.